Order Management Specialist overseeing order coordination from receipt to invoicing at stp.one. Responsible for ensuring customer satisfaction through effective communication and order management.
Responsibilities
Order acceptance and processing: Receiving, reviewing and processing incoming orders, including maintaining the order book, contract review, and monitoring time-to-rent
Contract management: Maintaining existing contracts, including terminations and contract amendments
Invoicing: Executing billing/invoice runs up to and including implementation of annual price increases as instructed
Order processing (third-party products): Managing orders from entry to delivery to ensure all orders are processed and billed accurately and on time
Customer communication: Maintaining effective communication with customers regarding order status, invoices, contracts and any issues to ensure high customer satisfaction.
Requirements
At least 2–3 years of professional experience in order management / order processing and contract administration
Experience handling complex orders and their billing, ideally in the context of subscription contracts
Professional experience in a dynamic, growth-oriented company
Very good knowledge of common Office programs (Microsoft Excel, Word, PowerPoint)
Strong experience with ERP systems, ideally Microsoft Business Central
Good experience with CRM systems, ideally Microsoft Dynamics
Completed commercial vocational training or a degree in business administration
Solution-oriented and highly meticulous working style
Strong customer orientation
Ability to work independently and as part of a team
Very good German and English skills, both written and spoken
Benefits
Annual learning & development budget and clear career paths
Employee referral bonus
Mobility options: e.g., bike leasing, public transport subsidy
Workation: up to 30 days per year within the EU
Computer work glasses
Tax-free benefits in kind
Events & company celebrations (summer party, annual kick-off, etc.)
Flexible working models (hybrid, home office, part-time, etc.)
English courses for all levels
Job title
Specialist – Order Management, Contract Management
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