Merchant Operations Specialist in a global leader of employee engagement benefits. Supporting merchant operations and content management for various platforms and collaborating with internal and external stakeholders.
About the role
- Responsible for IT operations and infrastructure management for Sapporo-Stone Brewing. Leading a team to ensure availability and reliability across multiple locations.
Responsibilities
- Responsible for overseeing day-to-day production support as well as system and network performance ensuring availability and reliability across multiple office locations
- Lead, mentor, and develop a team of IT Support Desk professionals, fostering a collaborative, innovative work environment while ensuring timely response and resolution of service issues
- Provide oversight, guidance and direction to the IT Support Desk team, including day-to-day operations, monitoring ticket volume, tracking performance metrics, and driving high-quality end-user experience
- Design and implement robust, streamlined processes and methodologies that incorporate ongoing monitoring and comprehensive reporting
- Facilitate the installation, configuration, security, operation, and maintenance of all servers, equipment, and software related to business applications infrastructure
- Manage the imaging, deploying and managing end-user computing assets and their life cycles
- Oversee and maintain Microsoft Windows Server and Active Directory (Multi-Site, Multi-Domain)
- Lead the strategic cloud and on-premise infrastructure vision and roadmap, lifecycle planning, modernization and innovation efforts, both short and long term, while factoring cost and performance optimization, scalability, reliability, and sustainability
- Oversee the design, execution, support, and optimization of disaster recovery, business continuity, and backup solutions / processes
- Establish and maintain security protocols and policies, ensuring company data remains protected
- Apply project management techniques and tactics to drive results across a wide span of initiatives across cross-functional teams
- Liaise with vendors, suppliers, and other external parties
- Ensure compliance with applicable laws and regulations (PCI, Sarbanes Oxley, etc.)
- Proactively track advancements in technology to pinpoint innovations that could deliver significant benefits to the organization. Provide strategic recommendations for adopting or updating technologies that drive cost efficiency and enhance productivity.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent work experience required
- 7-10 years of related experience and/or training in Information Technology and Infrastructure, or equivalent combination of education and experience
- Minimum 3 years of experience in leadership and managing a team of technical professionals
- Azure, MCSA, MCSE, ITIL, Network+, PMP and/or similar certifications highly preferred
- Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions
- Proven experience with IT service management frameworks (e.g., ITIL) and Microsoft Azure cloud services
- Working knowledge of software, hardware, network architecture, Windows, Microsoft Server, and other IT systems
- Working knowledge of Microsoft Office 365 Administration
- Cisco, Meraki, Site-to-Site VPN expertise
- Has command over emerging cloud and infrastructure technologies / best practices and/or industry specific certifications a plus
- Detail-oriented, with exceptional verbal and written communication skills
- Aptitude for troubleshooting and solving complex issues through creative solutions.
Benefits
- Comprehensive Health Insurance
- 401K, and Bonuses for Eligible Team Members
- Company beer perks program and discounts
- Paid Time Off – including Vacation accrual, Sick Leave, and 12 paid Holidays
- Benefit programs supporting Financial Wellness, Health & Wellness and Career Development?
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