Hybrid Senior Partnership Manager, Healthcare

at Stepful

• Job title: Senior Partnership Manager, Healthcare
• Job type: Full Time
• Experience level: Senior
• Salary: $140,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Senior Partnership Manager overseeing strategic clinical partnerships at Stepful for healthcare career placements. Building relationships and driving engagement with clinical partners to enhance student experiences.

Responsibilities

• Serve as the primary point of contact for top-tier partners, building strong relationships, addressing concerns effectively, and opening new expansion opportunities.
• Establish and own feedback loops from partners, translating insights into actionable recommendations for our operations and learning teams.
• Monitor and improve key metrics, including new site activation, seat retention and growth, and capacity utilization.
• Create playbooks to activate and expand seats at scale across all of our clinical partners, and manage their implementation and improvement through our team of Externship Coordinators.
• Act as a partner advocate, providing internal teams with feedback on how we can evolve our solution and operations to better serve our externship partners.
• Work collaboratively with our enterprise sales team to unlock externship capacity at key enterprise partners and participate in team pitches.

Requirements

• You have proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients
• You excel at driving alignment across teams and balancing client needs with organizational priorities
• You have strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership.
• You love operating both at both the “big picture” and “detailed” altitudes – you can think strategically, and execute to bring that vision to life
• You have excellent verbal and written (e.g., client-ready slides, emails) communication skills
• You love systems-building and creating scalable infrastructure from the ground up
• You’re an effective manager who can set ambitious goals, motivate teams to over-achieve, and oversee large initiatives end-to-end

Benefits

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including:
• Guidance of 15 days PTO annually
• Stepful closed the last week of December
• 15 work-from-anywhere days
• 10 public holidays observed for 2025