Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
About the role
- Senior Operations Manager improving student experience and overseeing operations at Stepful. Drive strategic initiatives to scale operations efficiently and achieve student success metrics.
Responsibilities
- Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
- Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
- Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
- Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
- Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
- Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps
Requirements
- 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment
- Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals
- Ability to own both strategy & execution
- Ability to align multiple stakeholders on the strategic direction for the business
- Ability to work directly with external partners and clients
- Bonus points if:
- You have an MBA
- You’ve previously worked at a startup
- You have experience working in healthcare
Benefits
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Learning stipend
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2025
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Audience Operations Intern at Bombora working with custom data audiences and collaborating with clients on advertising initiatives. Engaging with Fortune 500 companies and advertising agencies globally.
Operations Lead on Perception Data Labeling at Zoox. Collaborating with cross - functional teams to deliver quality training data for AI models.
Director managing regional operations for CBIZ, overseeing financial execution and client service strategies. Collaborating with leadership to drive growth and operational effectiveness.
Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
Pharmacy Technician Trainer providing educational support and training for pharmacy students and interns. Working in a premier health system in Central Massachusetts to enhance Pharmacy Technician skills.
Anaplan COE Functional Analyst managing financial systems at CVS Health. Collaborating across teams and ensuring governance standards while driving measurable results.
Manager, Clinical Science (Neuropsychiatry) managing study execution and collaboration with cross - functional teams at Johnson & Johnson. Ensuring compliance and quality in clinical trial protocols and reporting.
Head of Operations for FNBO's Wealth Division, overseeing operational excellence and transformation. Managing cross - functional teams to deliver exceptional client experiences and regulatory compliance.
Barista preparing and serving beverages and food at a specialty coffee shop. Delivering exceptional customer service and maintaining high standards of product knowledge.