Senior Onboarding Consultant responsible for customer training and project management for Goodlord's platform. Engaging with clients to ensure effective use of products during onboarding.
About the role
- Project Consultant managing Call Center and Service Desk operations. Collaborating on innovative solutions in technology at Stefanini.
Responsibilities
- Management of implementation, expansion and scaling projects for Call Center and Service Desk operations.
- Involvement in infrastructure projects and new enterprise solutions.
- Preparation of project scope, schedules, budgets and executive reports.
- Leading kickoff and follow-up meetings with technical teams, clients, vendors and stakeholders.
- Management of project timelines, costs, risks, quality and communications.
Requirements
- Degree in Business Administration, Information Technology, Project Management or related fields.
- Experience in IT project management.
- Basic knowledge of Call Center solutions (ACD, dialers, IVR, recorders, front-ends, Omnichannel and RPAs).
- Microsoft Office 365 (Excel and PowerPoint) and Microsoft Project.
- Intermediate Spanish (communication).
- Project management certifications.
- Knowledge of PMI methodologies and agile methods.
- Intermediate English (desired).
- MBA in Project Management.
Benefits
- Meal allowance or meal voucher
- Discounts on courses, university programs and language schools
- Stefanini Academy — platform with free, up-to-date online courses and certification
- Mentoring
- Benefits club for medical consultations and exams
- Health insurance
- Dental insurance
- Discounts and perks club at top retailers and service providers
- Travel club
- Pet care partnership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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