Application Support Specialist facilitating IT services management in a dynamic banking environment. Collaborating within a pan - Baltic team to ensure IT performance and compliance at Luminor.
About the role
- Customer Support Representative at STATSports resolving customer queries and ensuring satisfaction. Engaging with customers via multiple channels and addressing their needs effectively.
Responsibilities
- Be the first point of contact for customer queries received via social media, email, live chat etc
- Follow up on orders internally to ensure timelines for customers are in line with company policy.
- Use internal systems to prioritise, escalate and resolve customer queries quickly.
- Resolve and close-out of all complaints working quickly, in line with internal SLAs.
- Pass on potential sales leads to the relevant departments.
- Follow communication procedures, guidelines, and standard operating procedures.
- Sometimes during busy periods you’ll work non-standard hours to make sure we can continue to provide world-class customer support.
Requirements
- Experience in a customer support role or similar CS role
- Experience in dealing with customer queries and complaints in one or more of the following channels: email, online chat, social media, phone
- Experience using Microsoft systems, including Excel, Word and Outlook
- It’d be great if you have
- Experience using Zendesk or using another ticket-based customer service system
- Experience providing technical support to customers
Benefits
- Work hard, we celebrate success and creating something special.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Application Support Specialist responsible for IT service management at Luminor, building a local banking champion. Supporting IT applications and collaborating with cross - functional teams for optimal functionality.
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