Hybrid Fraud Strategy & Change Manager

at Starling Bank

• Job title: Fraud Strategy & Change Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Fraud Strategy & Change Manager at Starling leading fraud prevention strategies. Collaborating with specialists and data experts to mitigate Authorised Push Payment Scam risks.

Responsibilities

• **The Opportunity**
• The Fraud Strategy & Change Manager will work with your Fraud Specialists, Fraud Investigators, Data Scientists, Product Managers and the Engineering team. You’ll be expected to think strategically and critically, designing efficient solutions/strategies that meet industry best practices as a minimum. Take a high degree of responsibility over the detection and prevention of fraud, with a specific focus towards Starling’s Authorised Push Payment Scam controls.
• **Key Accountabilities Include:**
• Manage Fraud Specialists that work within the Authorised Push Payment Strategy team
• Play a key role in proactively developing and deploying a robust Authorised Push Payment Scam strategies
• Be a Subject Matter Expert of Authorised Push Payment Scam systems, particularly around strategic rule design, SSI and Mandatory Reimbursement regulation
• Assist with the ongoing focus on the identification of active and potential threats in order to diminish risk and reduce costs associated with fraud losses, investigations and customer remediation
• Continuously assess the effectiveness of the bank's fraud controls to ensure our approach is appropriate in meeting our regulatory and commercial objectives
• Work with dedicated Engineers and Data experts to dynamically install fraud controls efficiently
• Conduct analysis of changes and anomalies in customer behaviour, fraud numbers and suspicious patterns of behaviour
• Attend external schemes and industry-related meetings, roundtables and working groups and maintain an awareness of forthcoming legislative & regulatory changes
• Work with the wider bank to raise awareness and understanding of Authorised Push Payment Scam issues/risks affecting the bank and ensure that the operational and service teams are well informed and aware of all new/emerging trends
• Close coordination and cooperation with Fraud Risk, Fraud Operations, Product and L&D in relation to new industry initiatives and adherence to industry guidelines
• Work with Fraud Operations, Compliance and the Engineering teams on the design of Authorised Push Payment Scam rules and controls
• Production and maintenance of MI highlighting key trends and performance to Risk and Executive committees
• Conduct and assist with regular analysis of existing and new products/services to identify areas or methods where the bank could be exposed to new Authorised Push Payment Scam risks and suggest improvements/optimisations early on in the scope/design phase

Requirements

• **Competencies & Skills:**
• 5+ years of experience working in an Authorised Push Payment Scam Strategy role
• Experienced in leading specialised teams and driving strategic change within a fast paced fraud or risk environment
• Excellent communication skills (written and verbal)
• Good understanding of APPRRs and other relevant regulations
• Skilled in data analysis, able to understand trends and come up with proposed solutions to mitigate fraud risk
• Subject matter expert on Authorised Push Payment Scam typologies
• Strong knowledge of new and existing regulations concerning Fraud

Benefits

• **Why join Starling**
• **Make an Impact:** Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
• **Culture of Excellence:** Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
• **Growth and Development:** We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• **A Bank That Cares:** We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• **Comprehensive Benefits:** We offer a competitive salary and a comprehensive benefits package, including:
• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing