Cyber Security Engineer supporting a new Department of Defense contract. Responsible for information security, system accreditation, and compliance with security requirements.
About the role
- Senior Service Desk Engineer providing advanced technical support at Starboard IT. Handling complex issues and ensuring customer satisfaction with cloud and on-premises environments.
Responsibilities
- Provide expert-level support for complex technical issues
- Troubleshoot and resolve hardware, software, and infrastructure-related problems
- Collaborate with other team members to ensure timely issue resolution
- Participate in on-call roster
- Build and maintain strong relationships with clients through effective communication and issue resolution
- Serve as a point of contact for clients, ensuring a positive experience and customer satisfaction
- Manage and prioritise incidents, and follow established escalation processes, to meet Service Level Agreements (SLAs)
- Document and track issues using a ticketing system, ensuring accurate and thorough information
- Contribute to the design, implementation, and maintenance of IT infrastructure solutions
- Provide guidance and expertise in infrastructure-related projects
- Identify opportunities for process improvement and contribute to the development of best practices
Requirements
- 3-5 years of experience with an MSP
- In-depth knowledge of IT infrastructure, including hardware, software, servers, and networking
- Strong proficiency in troubleshooting and problem-solving
- Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, or equivalent
- Excellent communication and interpersonal skills
- Proven ability to work collaboratively in a team environment and autonomously
Benefits
- Personalised approach to clients’ needs
- Supportive and inclusive environment
- Opportunity for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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