Account Manager responsible for guiding top - performing sellers in Customer Care. Optimizing performance, enhancing customer satisfaction, and managing onboarding processes in a hybrid work environment.
About the role
- National Key Account Manager responsible for sales growth and customer relationship management in Australia. Execute strategic account plans and collaborate across various departments for success.
Responsibilities
- Own the end-to-end commercial, operational, and customer relationship management for a major national customer.
- Drive sales growth, profitability, and customer satisfaction through strategic planning, execution, and cross-functional collaboration.
- Develop and implement strategic account plans to drive revenue, market share, and profit objectives.
- Build and maintain strong, trust-based relationships with key customer stakeholders.
- Lead sales forecasting and demand planning, monitoring account performance, and adjusting plans based on data-driven insights.
- Plan and execute customer-specific promotions and events in collaboration with Marketing and Trade Marketing teams.
- Work closely with Marketing, Supply Chain, Finance, and Product teams to ensure seamless execution.
- Coordinate with National Field Execution teams to support retail execution, product training, and gather field intelligence.
- Manage account-level KPIs, including sales & revenue growth, margin improvement, forecast accuracy, inventory management, promotional effectiveness, and customer satisfaction.
Requirements
- Previous experience in a Key Account Management or similar position.
- Strong commercial acumen and negotiation skills.
- Excellent communication and stakeholder management abilities.
- Proven ability to develop and execute strategic plans.
- Cross-functional collaboration and leadership skills.
- Strong organisational skills and ability to manage multiple priorities.
- Experience in the tools industry or with industrial suppliers is highly regarded.
- Resilience, hunter mentality, and a self-starter attitude.
Benefits
- Discounts on Stanley Black & Decker tools and other partner programs.
- Additional Parental Leave Benefits.
- Annual Mental Health and Wellbeing Day.
- Access to LinkedIn Learning and ongoing professional development.
- Generous Car Allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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