Senior Manager coordinating and measuring the delivery of GCoM’s Strategic Plan. Collaborating with partners and stakeholders for climate action goals across several regions.
About the role
- Account Manager responsible for guiding top-performing sellers in Customer Care. Optimizing performance, enhancing customer satisfaction, and managing onboarding processes in a hybrid work environment.
Responsibilities
- Advising and supporting our highest-performing sellers during onboarding and throughout their entire journey
- Managing and optimizing the performance of top-tier sellers, helping them unlock their full sales potential
- Upgrading customers from a free trial period to paid packages by showcasing the value of our offerings
- Enhancing customer profitability and satisfaction by identifying cross-selling opportunities for additional products and services
- Accurately tracking interactions and actions within CRM tools (e.g., Salesforce) and reporting documents as directed by team leaders
- Providing occasional support at events where the company is present, representing the company with expertise and professionalism
- Contributing to the rollout of new features and programs with a proactive and “can-do” attitude
Requirements
- Fully proficient in German and English (any other language is nice to have)
- Skilled in negotiation or eager to develop this skill
- Experience in Sales (nice to have)
- Bring e-commerce experience (advantageous)
Benefits
- Private medical health insurance
- Multisport cards for you and your family
- Start workday anytime between 8:00 AM - 10:00 AM
- Flexibility of hybrid model with option to work from home two days a week
- Company events on a legendary level
- Extra paid days off throughout the Anniversary program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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