Senior Onboarding Consultant responsible for customer training and project management for Goodlord's platform. Engaging with clients to ensure effective use of products during onboarding.
About the role
- Technical Consultant working with clients to implement Intralinks solutions. Focused on API services and client interaction within financial services technology.
Responsibilities
- Serve as the technical resource in a fast-paced and rapidly changing environment.
- Ensure every client touches point within Intralinks service organization is as positive an experience as possible.
- Gather requirements, determine best solutions, assist in scoping Statements of Work (SOWs), provide updates to project plans, and successfully complete implementations.
- Implement solutions for customers per requirement from inception through final delivery.
- Plan, develop, test, and document all solutions and implementations.
- Clearly present and explain solutions/overall implementations.
- Build reports using Oracle PL/SQL and Redshift/PostgreSQL.
- Troubleshoot issues and provide solutions/workarounds.
- Ensure solutions are reliable, scalable, easy to maintain, robust, and compliant with both client and Intralinks technology standards.
- Analyze and implement enhancements, performance efficiencies, and improvements.
- Automate tasks and procedures using one or more of the following APIs, Python, C#, RPA and other technologies as appropriate and utilize REST APIs to implement solutions.
- Perform administrative functions related to support delivery, including tracking support requests, completing paperwork, scheduling appointments, and generating documentation
Requirements
- Bachelor’s degree in Computer Science or Systems Information
- 3-5 years IT experience with industry certification or 7+ years of IT experience without
- Advanced knowledge of working with REST APIs (JSON, CURL, Postman)
- SQL knowledge (Oracle or Redshift)
- Proven customer service skills and business judgement when diagnosing technical problems and providing technical advice and guidance to clients.
- Knowledge in IT operations and actively contribute as a team member in project-based work.
- Excellent written, communication and presentation skills; ability to communicate verbally and in written form with clients and employees at all levels through management.
- Demonstrated critical thinking/problem solving skills and an ability to creatively solve complex issues.
- Ability to multi-task, manage multiple implementations/projects and manage stressful situations.
- Basic networking principles and concepts.
Benefits
- Competitive salary
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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