Helpdesk intern providing technical support to employees at tech - marketing startup ORBIDI in an innovative environment. Collaborating on systems and connectivity for enhanced productivity.
About the role
- Help Desk Analyst managing call center support for the Commonwealth of Pennsylvania. Assisting users with login issues, password resets, and technical support in a hybrid work environment.
Responsibilities
- Receive and respond to help desk phone calls and emails
- Troubleshoot and resolve application-related issues
- Identify hardware vs. application problems and log incidents
- Create and manage ServiceNow incidents for all requests
- Escalate issues according to defined procedures
- Guide users through step-by-step problem resolution
- Research issues using technical databases and internal resources
- Provide timely status updates and accurate solutions
- Follow quality standards and document time spent on tasks
- Assist with software installations, updates, and basic computer repairs
- Support senior technical staff with reports and data gathering
- Perform limited physical tasks (report delivery, cable cleanup, equipment moving)
Requirements
- Help Desk / Call Center Support – 3+ years
- ServiceNow incident creation and escalation – 3+ years
- Phone and email support responsiveness – 3+ years
- Software installation and updates – 3+ years
- Computer repairs and troubleshooting – 3+ years
- Running reports and administrative support – 1+ year
- Basic equipment handling and cable cleanup – 1+ year
- Strong written and verbal communication skills
- Ability to work effectively in a team environment
Benefits
- Strong customer service and communication skills are essential
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
IT Audit Manager responsible for managing client portfolios and supporting junior team members. Join Menzies for an impactful culture focused on growth, innovation, and collaboration.
IT Audit Manager supporting technology risk and advisory services at Menzies. Overseeing audits, managing client portfolios, and mentoring junior staff.
Tier 2 IT Support Specialist providing technical support for Commonwealth of Pennsylvania users and infrastructure. Troubleshooting hardware/software issues and ensuring compliance with state policies.
IT Manager overseeing operational excellence and strategic direction for catering solutions applications. Leading a team and ensuring reliable, secure application services across hospitality operations.
Help Desk Manager overseeing IT support operations and team development for a remote - first organization. Ensure efficient service delivery and enhance employee IT experiences.
Enterprise Architect shaping and leading consulting for central government and defence clients. Defining enterprise - level business and technology architectures to drive transformation initiatives.
IT Manager leading IT portfolio for Manufacturing & Shopfloor Systems at Daimler Truck. Driving transformation, strategic initiatives, and team collaboration within a digital landscape.
IT employee providing 1st and 2nd level support via centralized ticket system. Collaborating with regional clusters in Germany and managing user accounts in Microsoft environments.
Remote IT Helpdesk (Call Center Agent) providing comprehensive customer support through inbound and outbound calls while troubleshooting issues and supporting LabCorp eProducts.