Financial professional managing a portfolio of customer accounts at Uline. Building relationships, resolving billing issues, and collaborating with teams to enhance customer experience.
About the role
- Accounts Receivable Supervisor responsible for optimizing AR function and collections at SpyGlass Group. Collaborating with leadership and managing invoicing processes in Westlake, Ohio.
Responsibilities
- Own the full Accounts Receivable function, including oversight of outstanding receivables and collection performance along with commission tracking from various partners
- Ensure accurate invoice tracking and drive timely collection of all AR components
- Develop and implement best practices to improve collection efficiency and accelerate payment cycles
- Utilize HubSpot to track collection efforts, manage client communications, and ensure consistent follow-up
- Work within QuickBooks Desktop Enterprise for invoicing, payment application, reconciliation, and reporting
- Conduct proactive client outreach (phone/email) to follow up on invoices and resolve billing inquiries
- Deliver monthly reporting on outstanding revenue, aging, and collection trends
- Partner with Client Service Directors and the VP of Client Services to align on account status and resolve escalations
- Identify and implement process improvements to overall AR performance
Requirements
- 3–5+ years of AR, billing, or collections experience (lead/supervisory experience preferred)
- Experience with QuickBooks Desktop Enterprise and CRM tools (HubSpot preferred)
- Strong organizational, problem-solving, and time management skills
- Driven to improve collection timelines and cash flow
- Excellent communication skills (phone and email)
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Bachelor’s degree preferred
Benefits
- Health, Dental, Vision, Life, and LTD insurance
- 401(k) with company contribution
- Paid time off
- Monthly team incentives
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