Hybrid Senior Product Manager

at Spruce

• Job title: Senior Product Manager
• Job type: Full Time
• Experience level: Senior
• Salary: £50,000 - £90,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Product Manager focusing on user needs to build tools for heat pump installers. Collaborating with designers and developers to enhance customer experience and drive product development.

Responsibilities

• Leading discovery & user research – designing and running structured customer research to ensure we build the right things in the right order. You'll synthesise insights from user interviews, usage metrics, and the commercial team and use those insights to shape what we build.
• Delivering features – managing the build process all the way through to post-release testing. You’ll work closely alongside devs & designers to bring features to life, ensuring we release quickly, maximise customer value, and maintain product quality.
• Reducing time-to-value – helping new users experience Spruce’s value as soon as possible with minimal training; and partnering with customer success to drive full platform adoption.
• Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business.

Requirements

• move fast and have a massive impact. On top of that, you’re
• **Highly structured & outcome-focused** – You bring order to complex challenges, can synthesise information effectively, and take pride in well-documented processes. But while you love a good process, you ultimately care far more about delivering results and driving measurable outcomes.
• **Intellectually sharp** **& low ego** – You quickly grasp new concepts, can explain complex ideas in simple terms, and (with a bit of help) can wrap your head around building physics, fluid dynamics, and dynamic tariff modelling. You're confident enough to push back when needed but humble enough to admit when you're wrong.
• **An exceptional communicator** – You adapt your style to your audience, ask insightful questions, listen actively, and write clearly. You elevate any meeting and bring out the best in others.
• **Customer-obsessed** – You genuinely care about fixing our users' problems and want to make technical tasks beautifully simple for even our least tech-savvy customers.
• …and you’ll hopefully also love heat pumps! 🤓

Benefits

• 💰 Base salary £50-90k. We are looking for the right person first; seniority and package will be tailored to your experience
• 🍰 Meaningful slice of equity (options) in the company
• 🏖️ 33 days holiday and opportunity to work from abroad for another 30 days each year
• 🏡 Hybrid working: 2–3 days in-person a week (London or Bristol)
• 🤝 Full-team meetups every fortnight with paid travel, accommodation and dinner
• 🚲 Cycle to work scheme
• 👨‍👩‍👧‍👦 Brilliant team to learn from and massive opportunity to grow
• 🌍 Meaningful, impactful work that genuinely improves the world.