Solutions Consultant driving sales process and sales goals as product and technical expert in Merchant Services. Collaborating with various stakeholders to enhance client experience and revenue goals.
About the role
- Solutions Consultant advising clients on implementing solutions using Sprinklr’s Unified-CXM platform. Responsibilities include conducting discovery sessions and collaborating with cross-functional teams to drive customer outcomes.
Responsibilities
- Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
- Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX
- Understand potential business opportunities at customer prospects by researching and understanding their go-to-market strategies
- Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack
- Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact
- Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy
- Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations
Requirements
- Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
- A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting
- Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences
- Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems
- Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills
- Thought leader with a track record of publishing, speaking, or contributing to industry conversations
- Open to feedback and committed to continuous learning
- Demonstrates empathy and builds trust quickly
- Willingness for up to 40% travel, largely within the US
Benefits
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program for meaningful connections and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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