Site Service Engineer maintaining STILL forklifts and other material handling equipment at customer sites. Involves fault diagnosis and preventative maintenance across various equipment types.
About the role
- Field Engineer providing IT support to Action for Children in Southwest England. Responsible for technical support, site commissioning, and maintaining professional development from Bristol base.
Responsibilities
- Representing a professional front facing service to Action for Children staff across Southwest of England.
- Responsible for attending sites, providing technically focused support and solutions.
- Oversee the commissioning and de-commissioning of sites providing technical input and resource.
- Support the Service Desk in providing remote support when not out in the field.
- Maintain professional development through research of recent and relevant developments in Technology.
- Apply continuous improvements to service and processes.
- Provide direction and guidance to less experienced IT staff.
- Develop strong relationships with remote service users and being the Ambassador for the Action for Children IT department.
Requirements
- Foundation Qualification in ITIL (or equivalent experience).
- Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 1998 and GDPR.
- Exceptional customer service skills with expertise in troubleshooting, diagnosing, and solving complex computer related problems.
- Familiar with the use of Help Desk systems.
- Experience of working in a technical field-based role.
- Strong working knowledge of computer hardware and networks with expertise in troubleshooting hardware and software issues.
- Proficient technical knowledge of MS-Windows operating system, Office 365, Azure and Active Directory.
- Experience in the provisioning and troubleshooting of Wi-Fi and basic networking, Cat5/6 cabling etc.
Benefits
- 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
- Gain professional qualifications and excellent training/development opportunities.
- Flexible maternity, adoption, and paternity packages.
- Pension with up to 7% employer contribution with included life assurance cover.
- Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.
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