Customer Success Manager ensuring client satisfaction by guiding them in product utilization and executing growth strategies. Resolving client challenges and supporting business growth through successful product adoption.
About the role
- Manager of Customer Success at Spoonity transforming customer engagement with loyalty solutions. Driving measurable results in client relationships and onboarding new customers in LATAM.
Responsibilities
- Build activation plans with clear tasks and timelines.
- Train clients on loyalty, digital ordering, reporting, and integrations.
- Track adoption and resolve blockers with Product and Support.
- Build success plans for top accounts with measurable KPIs.
- Run quarterly business reviews to show impact and ROI.
- Identify renewals and expansion opportunities.
- Maintain account notes, tasks, and health scores in HubSpot.
- Share market feedback with Product to improve the platform.
- Travel for key accounts, pilots, and major launches.
Requirements
- 5 plus years in customer success, account management, or implementation for SaaS.
- Experience with restaurants, retail, or payments is preferred.
- Strong project management and client communication skills.
- Comfortable training clients and leading workshops.
- Data focused, able to read dashboards and find risk early.
- Fluent in Spanish and English.
- Comfortable with HubSpot, Jira, analytics tools, and ticketing systems.
- Able to travel within Mexico.
Benefits
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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