Hybrid Customer Lifecycle Lead

Posted 6 days ago

Apply now

About the role

  • Customer Lifecycle & Investment Experience Lead at Splint Invest enhancing user engagement and improving investment experience through lifecycle management and effective communication.

Responsibilities

  • You own the lifecycle layer of asset releases and reactivation , end to end.
  • Defining and maintaining inactive and semi-active user cohorts
  • Bring inactive or less-active investors back into the app
  • Decide when to communicate — and when not to
  • Improve DAU and GMV without over-relying on constant monetary incentives
  • Shape how investment opportunities are presented in communications
  • Collaborate with the asset team to understand the investment thesis behind an asset
  • Ensure investors understand why an opportunity matters and why now
  • Coordinate with product and asset teams on release sequencing

Requirements

  • Experience working on lifecycle, retention, growth, or product engagement
  • Strong analytical thinking and comfort with experimentation
  • Ability to collaborate with product, asset, and marketing teams
  • Good judgement about relevance, timing, and user intent
  • Comfort owning outcomes, not just execution

Benefits

  • Work at one of Switzerland’s Top 100 Startups, recognized for innovation in fintech.
  • Enjoy deep autonomy – you'll have ownership of your topic.
  • Fast-track your learning: you'll be part of the marketing team but you’ll also collaborate closely with investment analysts, product, and leadership.
  • We value clear thinking, ownership, and good judgment over process and optics.
  • You’ll be part of a small, ambitious team building a category-defining investment platform, where your work has visible impact and compounds quickly.

Job title

Customer Lifecycle Lead

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job