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About the role
- IT Administrator providing 1st Level Support and problem resolution in a high-tech company. Collaborating with customers and improving service processes in IT.
Responsibilities
- 1st Level Support Manager responsible for support operations
- Work in IT service and support
- Problem resolution in 1st and 2nd level support
- Support and maintenance of installed systems
- Active communication with customers
- Improvement of service processes for customers
Requirements
- Extensive knowledge of IT support
- Experience with Microsoft operating systems
- Virtualization (VMware or similar)
- Networking technologies
- Application support
- Experience with ticketing systems such as OTRS, ServiceNow and/or Jira
- Experience in service management according to ITIL
- Degree or vocational training with an information technology focus
Benefits
- Flexible working hours
- Compensation for overtime
- Mobile working
- Individual development through training
- Employee share ownership (stock participation)
- Modern equipment
- Free beverages in our offices
- Fuel voucher or Deutschlandticket (public transport pass) as a job ticket
- Company bike (JobRad)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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