About the role

Senior Associate in Legal Strategy & Operations, managing systems and user support at S&P Global. Collaborates with internal users to enhance operational efficiency and deliver legal support.

Responsibilities

Manage legal systems such as Ironclad CLM, DocuSign eSignature, Appian, Microsoft tools such as SharePoint, PowerPoint, Outlook, Teams, AI tools etc.
Assisting with the knowledge management repository, including filing and document storage.
Provide operations support to a global cross-functional user community, respond to incoming service requests in a timely manner.
Analyse and resolve problems associated with the CLM including agreement generation, workflow routing, and digital signature requests.
Project management of allocated projects, including IT projects to drive implementation.
Assist users with Ironclad reporting functionality, develop internal and customer reports.
Perform agreement governance, inventory, and manage controls.
Assist in development, documentation, and implementation of standard operating procedures and customer service guidelines.
Document all actions performed to resolve issues, keep knowledge base of known issues, and develop solutions.
Manage legal team meeting schedules, agenda and minutes.
Provide training as needed to SPGE's Legal and Business teams on the CLM and other technology and AI tools.
Assisting the legal team in designing PowerPoint presentation decks.
Managing and monitoring legal team general mailboxes and other matters as assigned by the Head of Legal, Strategy & Operations.

Bachelor’s degree in computer science, information technology, or a related field.
7+ years of relevant work experience.
Knowledge of Ironclad CLM, DocuSign eSignature, Appian, and Salesforce.
Good technical skills and is highly proficient in Microsoft Applications such as Office Suite, SharePoint, Teams and AI tools.
Good understanding of content life cycle management tools, task automation workflows, document generation and other information management tools.
Strong stakeholder management and business relationship skills, with the ability to influence and collaborate at all levels of the organization.
Strong project management skills.
Strong communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders.
Ability to work flexibly in a fast-paced, dynamic environment and effectively prioritize multiple tasks.
Strong team player who works well with others but is also able to work independently with minimal supervision.
Proven track record of using automation tools and development expertise to create and deliver time and effort saving efficiencies in support of End User Services.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.