IT Operations role at DRÄXLMAIER managing IT service requests and incidents, providing first level support and documenting procedures.
About the role
- Director, Head of IAM Operations managing end-to-end IAM operations and global service delivery at S&P Global. Leading automation, compliance, third-party partnerships, and operational excellence.
Responsibilities
- Own and run end-to-end IAM operations to deliver reliable, secure, and scalable identity services across workforce and non-human identities.
- Lead global IAM service delivery, third-party SI partners, automation and self-service, and the responsible adoption of AI agents to reduce manual work, improve control quality, and increase operational resilience.
- IAM service ownership and operational excellence.
- Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness.
- Establish and report SLAs/SLOs and operational KPIs, including availability, MTTR, ticket throughput, backlog health, and quality metrics (mis-provisioning, rework, escalations).
- Partner with architecture and engineering teams to improve reliability, resilience, and deployment outcomes (release readiness, change controls, rollback strategies).
Requirements
- 12+ years of experience in IAM, security operations, or identity platform operations, with 5+ years leading teams and service delivery.
- Bachelor’s degree in information security, Computer Science, Information Systems, or equivalent experience.
- Proven experience operating IAM services at enterprise scale (large user populations, many applications, multi-region environments).
- Strong IAM domain knowledge: authentication, authorization, SSO, MFA, federation (SAML/OIDC), lifecycle management, RBAC/ABAC concepts, and access governance fundamentals.
- Strong ITSM and operational management experience: incident/problem/change/request, SLAs/SLOs, metrics, and service health reporting.
- Demonstrated ability to manage third-party SI partners and/or managed services with measurable outcomes (scorecards, SLAs, escalations, coverage models).
- Track record delivering automation and self-service using workflows, APIs, and orchestration with tangible reductions in manual effort and ticket volume.
- Experience supporting audits and compliance requirements related to access controls (SOX, SOC 2, ISO 27001, PCI, or similar), including evidence production and remediation.
- Excellent stakeholder management and communication skills, including leading major incidents and delivering executive-level updates.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Operations Associate verifying loan applications and ensuring customer satisfaction. Engaging in inbound and outbound calls while maintaining documentation and providing feedback.
Oversee operational initiatives and lead a team in Residual Markets Operations at Travelers. Focus on optimizing effectiveness and ensuring compliance in business processes.
Senior Operations Coordinator at BRE ensuring operational efficiency within Research & Impact. Supporting activities, systems, and processes in a coordinated manner with a focus on sustainability and safety.
CE
Director of Sales Operations at Cobalt Benefits Group overseeing sales operations and optimizing client experience. Leading sales strategies, technology management, and financial analytics for employee benefits solutions.
CE
Director, Sales Operations role at Cobalt Benefits Group focused on sales execution in healthcare benefits. Leading sales operations, CRM management, and financial analytics in a hybrid work environment.
Operations Associate handling data entry and support activities for Ecclesiastical Insurance Canada. Collaborating with underwriting experts to ensure data accuracy and integrity in a hybrid work environment.
Guest Experience Operations Intern supporting hospitality operations and guest relations at GuestReady. Gaining hands - on experience while collaborating with teams in a dynamic, multicultural environment.
Operations Coordinator driving operational execution at Benchmark Gensuite. Managing reports, coordinating teams, and maintaining systems to support growth initiatives.
Global Manufacturing Operations Analyst at Ingeteam focusing on production data analysis and operational improvements. Collaborating with the Operations C&C team to enhance productivity.