About the role

Account Manager in Chief Client Office at S&P Global, liaising with key accounts and ensuring client satisfaction. Driving growth through strategic partnerships and collaboration.

Responsibilities

Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction.
Identify new business opportunities within existing accounts and pursue new client relationships.
Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them into a commercial strategy.
Plan, coordinate and participate in new business/client prospecting.
Monitor and evaluate key customer strategies, business trends and growth priorities.
Provide transparent financial and operational assessment of the health of our customer relationships.
Partner and collaborate across various internal teams (e.g., sales, marketing, product development) to ensure cohesive execution of strategies and initiatives that meet client needs.
Lead negotiations and contract discussions to secure profitable deals.
Reduce contractual and commercial friction to improve customer experience.
Develop industry specific knowledge.
Drive thought leadership across the CCO and cross-divisional commercial organizations.

Bachelor’s degree in business administration, Marketing, or a related field; an MBA or CFA is preferred.
15+ years of experience in Sales and Relationship Management, Product Management, Commercial Operations or other customer focused roles required.
Deep knowledge of Financial industry, Buyside segment, market trends and cross-divisional understanding of the S&P Global portfolio.
Proven track record in managing large accounts or business segments.
Diversified experiences driving and implementing growth initiatives and experience in leading transformation.
Confidence in navigating and building relationships with C-Level executives.
Well-balanced strategic and operational mindset.
Excellent communication and interpersonal skills for effective relationship management.
Data and metrics drive.
Able to resolve issues in a variety of complex situations.
Considers best practices and lessons learned to evaluate solutions.
Strategic partnership lens and ability to think across the end-to-end customer value chain.
Person in this role is required to work from NY office at least 3 days a week.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.