Account Manager at Gravitee managing enterprise relationships and customer satisfaction. Shaping AI - driven digital experiences and collaborating with customers on strategic goals in North America.
About the role
- Account Manager in Chief Client Office at S&P Global, liaising with key accounts and ensuring client satisfaction. Driving growth through strategic partnerships and collaboration.
Responsibilities
- Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction.
- Identify new business opportunities within existing accounts and pursue new client relationships.
- Build executive level relationships and work with customers at the most senior levels to identify opportunities and translate them into a commercial strategy.
- Plan, coordinate and participate in new business/client prospecting.
- Monitor and evaluate key customer strategies, business trends and growth priorities.
- Provide transparent financial and operational assessment of the health of our customer relationships.
- Partner and collaborate across various internal teams (e.g., sales, marketing, product development) to ensure cohesive execution of strategies and initiatives that meet client needs.
- Lead negotiations and contract discussions to secure profitable deals.
- Reduce contractual and commercial friction to improve customer experience.
- Develop industry specific knowledge.
- Drive thought leadership across the CCO and cross-divisional commercial organizations.
Requirements
- Bachelor’s degree in business administration, Marketing, or a related field; an MBA or CFA is preferred.
- 15+ years of experience in Sales and Relationship Management, Product Management, Commercial Operations or other customer focused roles required.
- Deep knowledge of Financial industry, Buyside segment, market trends and cross-divisional understanding of the S&P Global portfolio.
- Proven track record in managing large accounts or business segments.
- Diversified experiences driving and implementing growth initiatives and experience in leading transformation.
- Confidence in navigating and building relationships with C-Level executives.
- Well-balanced strategic and operational mindset.
- Excellent communication and interpersonal skills for effective relationship management.
- Data and metrics drive.
- Able to resolve issues in a variety of complex situations.
- Considers best practices and lessons learned to evaluate solutions.
- Strategic partnership lens and ability to think across the end-to-end customer value chain.
- Person in this role is required to work from NY office at least 3 days a week.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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