Retail Associate (Eyecare Consultant) delivering exceptional eye care and affordable eyewear at Specsavers. Building customer relationships and providing tailored recommendations in a fast-paced retail environment.
Responsibilities
Welcome customers warmly, creating a friendly and approachable environment in the store.
Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions.
Guide customers in selecting frames that suit their lenses and personal style.
Explain offers, products, and services clearly and confidently to ensure customers make informed choices.
Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided).
Measure and adjust frames for a comfortable and precise fit.
Process orders for prescription glasses and contact lenses accurately and efficiently.
Schedule follow-up appointments to maintain excellent customer care.
Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.
Requirements
A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure
Reliability and flexibility to work retail hours
Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
Previous experience in retail or customer service is an asset—but not essential
Enthusiasm for learning about frames, lenses, and pre-testing procedures
Must be legally eligible to work in Canada.
Benefits
3 weeks paid vacation (prorated for hours worked)
1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
4 vouchers per year, each offering 25% off
Confidential support for mental health, financial, and personal well-being
Ongoing investment in your professional development and advancement
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