Project Manager overseeing client services projects within luxury and lifestyle sectors. Managing project setups, client relations, and financial reconciliations in a hybrid work environment.
About the role
- Drive successful execution of Sonova’s website and eCommerce portal initiatives. Enhance user engagement and performance through strategic project management.
Responsibilities
- Drive the successful scoping, planning, and execution of Sonova’s website and eCommerce portal initiatives and projects
- Focus on delivering consistent, brand-aligned digital experiences that improve performance, user engagement, and Net Promoter Score (NPS) globally and in regional markets
- Lead initiatives that enhance the UX and overall performance of Sonova’s digital portfolio, including websites, B2B portals, apps, and other digital solutions
- Develop and maintain a product roadmap for Sonova’s website and portal initiatives, aligning priorities with business objectives and user needs
- Manage the full lifecycle of small to medium digital projects, including discovery, planning, execution, budget and vendor management, stakeholder coordination, quality assurance, and delivery
- Define, prioritize, and communicate project requirements, leading cross-functional teams to deliver solutions that meet business and user objectives
- Coordinate with internal and external stakeholders to ensure timelines, budgets, and resources are optimized and aligned
- Monitor and report on product and project performance using KPIs to senior leadership
- Continuously optimize digital properties to improve user experience, engagement, and performance
- Lead workshops and solution design sessions from concept to delivery, liaising with vendors and internal teams
- Drive organizational change initiatives in the digital space as required, fostering innovation and excellence
- Collaborate creatively and analytically to solve complex problems while maintaining a focus on teamwork, strategic thinking, and quality
Requirements
- Bachelor’s or Master’s degree in Business, Project Management, or a relevant field
- Min. 6 years of experience in product or project management, preferably in digital, eCommerce, or web initiatives
- Proven ability to deliver successful projects on time, within budget, and to specification
- Independent, proactive work style, able to lead global business/IT projects across multiple stakeholders and time zones
- Strong problem-solving and decision-making skills, with a data-driven mindset and the ability to identify gaps others may overlook
- Excellent communication and interpersonal skills, with experience building partnerships across cultures
- Strong analytical and strategic thinking abilities, able to manage competing priorities in a fast-paced environment
- Familiarity with Agile principles and methodologies, with experience using Jira
- Fluency in English; additional languages are a plus
- Experience with enterprise software solutions such as SFDC or Adobe Creative Cloud/Experience Manager
- Experience driving organizational change in digital initiatives.
- Project management certifications (e.g., PMP, PRINCE2)
- Experience with Hybris commerce/content management platforms
Benefits
- Flexible hybrid working model
- Wide range of training opportunities for professional and personal development
- Exceptional growth opportunities with individual development plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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