Telecommunications Technician managing network incidents and providing user support in a dynamic environment. Responsibilities include maintenance of network equipment and resolution of technical issues.
Responsibilities
Gestión y resolución de incidentes de redes, incluyendo conectividad, navegación y rendimiento.
Soporte técnico a usuarios y coordinación con mesas de ayuda y personal técnico.
Diagnóstico y resolución de problemas de red a nivel de equipos de usuario.
Mantenimiento, configuración y actualización de equipos de red en nuevas instalaciones o actualizaciones.
Participación en tareas de redes de campo dentro de distintas oficinas.
Monitoreo y gestión del estado y rendimiento de la infraestructura de red.
Documentación de incidentes, configuraciones y soluciones implementadas.
Proponer mejoras en procesos y en la infraestructura de red.
Requirements
Estudiantes o graduados en Telecomunicaciones, Ingeniería/Licenciatura en Informática , o afines.
Experiencia mínima de 2 años en gestión de incidentes de redes y soporte técnico de segundo nivel.
Conocimientos sólidos en administración y resolución de problemas en redes LAN, WAN y WiFi .
Certificaciones CCNA (Cisco Certified Network Associate) o CompTIA Network+ (requeridas).
Certificaciones adicionales en redes o soporte técnico son deseables .
Benefits
Flexibilidad laboral : Promovemos el equilibrio entre tu vida personal y profesional.
Oportunidades de desarrollo : Crece con nosotros a través de capacitaciones y proyectos desafiantes.
Ambiente inclusivo : Colaborativo, innovador y enriquecedor para fomentar tu creatividad y trabajo en equipo.
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