Infrastructure Administrator managing desktop systems and client management. Responsible for configuration, implementation, and monitoring, ensuring optimal performance at GLS.
About the role
- Telecommunications Technician managing network incidents and providing user support in a dynamic environment. Responsibilities include maintenance of network equipment and resolution of technical issues.
Responsibilities
- Gestión y resolución de incidentes de redes, incluyendo conectividad, navegación y rendimiento.
- Soporte técnico a usuarios y coordinación con mesas de ayuda y personal técnico.
- Diagnóstico y resolución de problemas de red a nivel de equipos de usuario.
- Mantenimiento, configuración y actualización de equipos de red en nuevas instalaciones o actualizaciones.
- Participación en tareas de redes de campo dentro de distintas oficinas.
- Monitoreo y gestión del estado y rendimiento de la infraestructura de red.
- Documentación de incidentes, configuraciones y soluciones implementadas.
- Proponer mejoras en procesos y en la infraestructura de red.
Requirements
- Estudiantes o graduados en Telecomunicaciones, Ingeniería/Licenciatura en Informática , o afines.
- Experiencia mínima de 2 años en gestión de incidentes de redes y soporte técnico de segundo nivel.
- Conocimientos sólidos en administración y resolución de problemas en redes LAN, WAN y WiFi .
- Certificaciones CCNA (Cisco Certified Network Associate) o CompTIA Network+ (requeridas).
- Certificaciones adicionales en redes o soporte técnico son deseables .
Benefits
- Flexibilidad laboral : Promovemos el equilibrio entre tu vida personal y profesional.
- Oportunidades de desarrollo : Crece con nosotros a través de capacitaciones y proyectos desafiantes.
- Ambiente inclusivo : Colaborativo, innovador y enriquecedor para fomentar tu creatividad y trabajo en equipo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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