As a Product Mapping Analyst, you will ensure accurate assignment of retail products to internal categories. Collaborate with teams to support product classification systems and meet customer requirements.
About the role
- CIR Analyst at Solventum managing customer accounts, resolving payment issues in US and Canada. Enhancing customer experience through effective communication and analysis.
Responsibilities
- Support the end-to-end management of assigned customer accounts in United States and Canada.
- Resolve payment issues, address complaints, manage delinquencies, and enhance customer experience.
- Drive results by identifying root causes of payment issues and implementing resolution strategies.
- Serve as the primary point of contact for assigned customers with a focus on delivering first-class customer service.
- Communicate professionally and effectively through phone, email, and virtual meetings.
- Collaborate with customers, sales teams, and internal departments to resolve outstanding accounts receivable and disputed items.
- Execute compliant, persistent collection efforts aligned with Solventum's credit policies.
- Analyze payment trends and customer behaviors using tools such as SAP, Excel, and Power BI.
Requirements
- Bachelor's degree or higher
- Minimum two (2+) years of combined experience in Finance, Accounting, customer service, accounts receivable, accounts payable, or direct experience in a customer service role in a private, public, government or military environment
- Fluent in written and spoken English communication C1
- Direct experience in B2B Collections Dispute Management within the Accounts Receivable field
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
- Demonstrate organizational and soft skills
- Demonstrate initiative with process improvement activities and ability to influence change management activities
- Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
Benefits
- Solventum offers many programs to help you live your best life – both physically and financially.
- Solventum regularly benchmarks with other companies that are comparable in size and scope.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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