Junior Data Analyst at Solo Network Brasil providing first level solutions in Data, AI, DevSecOps, and Power Automation. Ensuring operational continuity and maintaining ITSM records in a hybrid work environment.
Responsibilities
Work in the Technical area handling, classifying and resolving first-level (N1) requests following runbooks/SOPs, ensuring the operational continuity of Data, AI, DevSecOps and Power Automation solutions.
Escalate to N2/N3 when outside N1 scope and maintain complete records in ITSM systems.
Log, qualify and prioritize tickets (Incident, Request, Change) in the ITSM.
Verify whether the ticket is covered by contract.
Ensure relevant information is documented in the DevOps Wiki.
Validate that the technical team's delivery complies with the ticket requirements.
Execute standardized routines in Data, AI, DevSecOps and Power Automate/Power Platform with a focus on stability and security.
Perform health checks (jobs, pipelines, queues, flows) and reprocessing steps defined in runbooks.
Assist with simple permissions and access in controlled environments.
Monitor dashboards (Power BI/Fabric, ADF/Synapse/Databricks, CI/CD pipelines, Power Automate) and act on N1 alarms.
Requirements
Education: Bachelor's degree in progress in IT Management
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