Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Junior Data Analyst at Solo Network Brasil providing first level solutions in Data, AI, DevSecOps, and Power Automation. Ensuring operational continuity and maintaining ITSM records in a hybrid work environment.
Responsibilities
- Work in the Technical area handling, classifying and resolving first-level (N1) requests following runbooks/SOPs, ensuring the operational continuity of Data, AI, DevSecOps and Power Automation solutions.
- Escalate to N2/N3 when outside N1 scope and maintain complete records in ITSM systems.
- Log, qualify and prioritize tickets (Incident, Request, Change) in the ITSM.
- Verify whether the ticket is covered by contract.
- Ensure relevant information is documented in the DevOps Wiki.
- Validate that the technical team's delivery complies with the ticket requirements.
- Execute standardized routines in Data, AI, DevSecOps and Power Automate/Power Platform with a focus on stability and security.
- Perform health checks (jobs, pipelines, queues, flows) and reprocessing steps defined in runbooks.
- Assist with simple permissions and access in controlled environments.
- Monitor dashboards (Power BI/Fabric, ADF/Synapse/Databricks, CI/CD pipelines, Power Automate) and act on N1 alarms.
Requirements
- Education: Bachelor's degree in progress in IT Management
- Preferred certifications: AZ-900, DP-900, AI-900, PL-900, SC-900 (any combination)
- Plus: Microsoft Fabric Analytics Engineer Associate or equivalent fundamentals
- Experience with Service Desk/N1 support or a technical hands-on internship in IT/Cloud/Data/Power Platform operations
- Desirable experience with Azure DevOps/GitHub, Power BI Service/Fabric or Power Automate
- Language: Intermediate to advanced English preferred
Benefits
- Health insurance
- Dental insurance
- Life insurance
- Food allowance
- Transportation allowance
- Meal allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Claims Coding Analyst handling claims editing and provider disputes at Healthfirst. Ensuring policy compliance with CMS and other coding guidelines while leading continuous improvement initiatives.
Cyber Assurance Analyst responsible for DISA STIG compliance evaluations and security control validations. Collaborating with technical teams and maintaining cybersecurity standards at Kwajalein Atoll.
Junior ESG Analyst supporting research and analysis on ESG factors for sustainability - focused organizations. Collaborating on data analysis and stakeholder engagement to drive positive impact in solar industry.
Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.
Cyber Defense Analyst managing security incidents within Eversource's Security Operations Center. Overseeing compliance, incident response, and audits for information security across systems.
Senior Project Controls Analyst analyzing project data and guiding Power BI Analysts at Eversource. Responsible for monitoring project performance in the capital program across multiple departments.
Claims Verification Analyst role at Manulife ensuring integrity in health and dental claims processes. Involves auditing submissions and addressing fraud risks with stakeholders.
eDiscovery Analyst providing technical support to litigation teams at FBT Gibbons. Facilitating data management, compliance with legal requirements, and collaboration with project managers and technicians.
Lead Business Strategy Analyst at USAA collaborating with business leaders to enhance member service experiences. Utilizing analytics and strategic foresight to improve member satisfaction and value.