Royalty Analyst supporting royalty reporting processes at Peanuts Worldwide. Collaborating with legal and finance teams while ensuring compliance with contractual terms in New York City.
About the role
- Analista de Retenção Jr at Sólides focusing on customer retention through negotiations and strategies. Collaborating with the CS team for best outcomes.
Responsibilities
- Negotiate with customers who have requested cancellation, presenting the product's value proposition and proposing retention solutions.
- Work closely with the Customer Success (CS) team to develop win-back strategies.
- Negotiate with customers requesting plan downgrades, seeking the best solution for both the company and the customer.
- Assist in creating campaigns focused on customer recovery (win-back).
- Maintain thorough knowledge of Sólides' solutions and an understanding of HR processes and day-to-day HR operations.
- Assist in collecting inputs and data on reasons for cancellation.
- Use daily learnings to continuously improve Retention team processes: propose solutions, gather feedback, and analyze customer recovery metrics.
- Ensure excellent customer service by following company playbooks and processes. Drive the renewal processes.
- Keep the CRM updated with reliable, up-to-date information; share and provide customers with relevant content about the solutions.
- Support management with predictive actions related to cancellations, offering ongoing feedback on the current scenario and seeking improvements.
- Support direct management in matters related to your area of responsibility by identifying and discussing issues and irregularities to inform the definition of procedures and actions to be taken.
Requirements
- Experience in sales and customer relationship management.
- Previous experience in the role.
- Degree in Business Management, Administration, Commercial Management and/or related fields.
Benefits
- Meal allowance / food voucher of R$45.00 per working day (Sólides Benefits Card)
- Transportation voucher or fuel allowance
- Unimed health plan with copayment, no monthly fee
- OdontoPrev dental plan, fixed monthly fee of R$21.91
- Therapy: partnership with Psicologia Viva - 3 free sessions per month
- Online courses ranging from Culinary to Postgraduate (Qualifica)
- Access to all courses from Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefits Card)
- English course (subject to current eligibility policy)
- On-site conveniences (company manicure, balanced snacks, among others)
- Birthday day off (one day off during your birthday month)
- Totalpass
- Responsible Credit (Sólides Benefits payroll-deductible loan)
- Childcare allowance for parents with children up to 3 years old
- Allowance for special dependents (also extended to parents)
- Sólides Patinhas (15% discount on DogLife plans)
- Ânima ecosystem partnership (discounts on undergraduate and postgraduate courses at group institutions)
- Sólides postgraduate program (70% discount)
- Partnerships with OnHappy, Detronic and SESC
- Very flexible dress code.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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