Analista de Mídia Performance SR managing performance media campaigns for digital platforms at BETC Havas in São Paulo or Rio de Janeiro. Responsibilities include data analysis and campaign optimization for effective media strategies.
About the role
- Senior Client Experience Analyst focusing on Experience Management in global financial services. Collaborating across teams to enhance customer journeys through data-driven insights.
Responsibilities
- Lead the design, deployment, and analysis of XM programs using Qualtrics or similar platforms.
- Ensure robust feedback collection and actionable reporting across all channels and markets.
- Collect and synthesize customer feedback from NPS, CSAT, CES and operational systems.
- Create insightful dashboards and reports for both local teams and the global hub.
- Analyze customer interactions, pinpointing bottlenecks and improvement opportunities at global and regional levels.
- Work effectively with product, marketing, and customer service teams across three business units, providing region-specific recommendations and fostering a culture of teamwork.
- Track and report on key CX metrics, measuring the impact of initiatives and driving continuous improvement across the global enterprise.
Requirements
- At least 5 years in XM or CX roles within global or multi-region organizations
- Advanced knowledge of Qualtrics (preferred) or other leading survey and feedback management platforms
- Proficient in CRM systems (Salesforce, Dynamics), survey tools, and Microsoft Office Suite, especially Excel
- Strong skills in interpreting global and regional data, uncovering trends, and delivering actionable insights
- Exceptional ability to work with cross-functional, global teams and communicate complex findings clearly in both group and individual settings.
- Bachelor’s degree in business, Marketing, Statistics, or a related discipline.
Benefits
- Retirement benefits (401k and pension)
- Health and welfare benefits (medical, dental, vision, spending accounts and disability)
- Paid time off
- Parental and caregiver leave
- Life & accident insurance
- Other voluntary and well-being benefits
- Discretionary bonus program that may include an equity component
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