Key contributor in Integrated Resource Planning at Duke Energy. Prepare executives for regulatory testimonies on future energy demands and regulatory compliance.
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Onsite Engagement Specialist
Posted 20 hours ago
About the role
- Engagement Specialist managing client interactions at the Opportunity Center. Providing assessments and directing clients to appropriate resources for support.
Responsibilities
- Engage clients of the Opportunity Center, perform initial assessment, identify needs and direct/refer the client to the appropriate resource.
- Deliver excellent customer service by providing clients with general information, computer assistance and seminar enrollment.
- Engage all clients by understanding and addressing their needs and referring them to the appropriate resource(s).
- Answer and redirect incoming calls.
- Collect and distribute daily mail.
- Perform initial assessment utilizing the pre-assessment tool.
- Assist with bringing clients to the referred program and ensure the client is engaged by that program.
- Monitor the Opportunity Center; address special circumstances/situations/needs within the Opportunity Center.
- Place supply orders for the Opportunity Center.
- Responsibilities include answering phones, greeting clients, client referrals; may be first point of contact for clients both existing and new.
- Attend weekly Triage meetings.
- Understand all facets of SMOC programs located within the Opportunity Center and resources available externally.
- Stay abreast of and understand new services offered by SMOC.
- Provide clients with computer assistance and seminar enrollment where appropriate.
- Provide excellent customer service and answer client’s questions.
- Support and assist Case Managers within the Opportunity Center.
- Perform data entry including updating data/case notes, CSG and referrals.
- Provide front desk coverage and administrative support as needed.
- Attend & participate in Opportunity Center and engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
- Other duties as assigned.
Requirements
- High School diploma or equivalent work experience.
- Previous customer service experience preferred.
- Must have a general understanding of the programs offered within the Adult Opportunity Center.
- Must have an understanding of addiction and recovery and be comfortable working with homeless/low income population.
- Strong computer skills including housing and job search techniques; Word, Powerpoint and Excel.
- Working knowledge of health insurance, including MA health, SSDI and legal services.
- Proven effective verbal & written communication skills.
- Flexibility is a must.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
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