About the role

  • Case Manager overseeing social services program serving homeless individuals at SMOC. Involves planning, reporting, and collaboration with housing staff.

Responsibilities

  • Plan and develop program services according to client needs
  • Participates weekly program staff and team meetings
  • Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant
  • Prepare monthly program report to be submitted to the CM Supervisor
  • Maintain monthly and annual statistical activity reports as requested by funding sources
  • Maintain direct contact with client population through continued service delivery
  • Act as back-up for direct care staff when necessary
  • Work with staff to provide them guidance and ensure optimal delivery of services to clients
  • Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program
  • Works collaboratively with the City of Lowell CoC as directed by CM Supervisor
  • Engage all clients by understanding and addressing their needs
  • Attend & participate in engagement team meetings
  • Follow up with client service plans
  • Communicate effectively with clients and staff in other specialty areas
  • Ensure compliance with program/department, agency and/or funder requirements

Requirements

  • Bachelor’s degree required; Master’s degree preferred
  • 1-3 years serving homeless population
  • Must have commitment and ability to work with others to change systems
  • Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent)
  • Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills
  • Must have excellent verbal and written communication skills
  • Proficient in Microsoft Word and Excel
  • Previous supervision experience preferred
  • Must have a valid driver's license

Benefits

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation
  • 2 weeks of sick time
  • Eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D
  • Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham
  • HRA Employer cost-sharing program
  • Dental Plans with Orthodontic Coverage
  • EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts
  • Dependent Care Accounts
  • Employee Assistance Program
  • Tuition Reimbursement

Job title

Case Manager – Single Adult Shelter

Job type

Experience level

Junior

Salary

$0 - $23 per hour

Degree requirement

Bachelor's Degree

Location requirements

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