Case Manager overseeing social services program serving homeless individuals at SMOC. Involves planning, reporting, and collaboration with housing staff.
Responsibilities
Plan and develop program services according to client needs
Participates weekly program staff and team meetings
Work closely with SMOC Housing Staff to ensure coordinated housing and services for each participant
Prepare monthly program report to be submitted to the CM Supervisor
Maintain monthly and annual statistical activity reports as requested by funding sources
Maintain direct contact with client population through continued service delivery
Act as back-up for direct care staff when necessary
Work with staff to provide them guidance and ensure optimal delivery of services to clients
Develop and coordinate process for responding to verbal/behavioral disturbances that occur at the program
Works collaboratively with the City of Lowell CoC as directed by CM Supervisor
Engage all clients by understanding and addressing their needs
Attend & participate in engagement team meetings
Follow up with client service plans
Communicate effectively with clients and staff in other specialty areas
Ensure compliance with program/department, agency and/or funder requirements
Must have commitment and ability to work with others to change systems
Must have the ability to work with diverse populations (e.g. mentally ill, chemically dependent)
Need to have strong empathy, advocacy, empowerment, teaching and problem-solving skills
Must have excellent verbal and written communication skills
Proficient in Microsoft Word and Excel
Previous supervision experience preferred
Must have a valid driver's license
Benefits
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation
2 weeks of sick time
Eligible for 12 paid holidays during their first year of employment.
Employer-paid Life Insurance & AD&D
Long-Term Disability for full-time employees.
Comprehensive Benefits Package including Medical Plans through Mass General Brigham
HRA Employer cost-sharing program
Dental Plans with Orthodontic Coverage
EyeMed Vision Insurance available to full-time employees.
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
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