Customer Insight Director overseeing insight generation across marketing, editorial, product, and strategy at Hearst UK. Lead research and collaboration to shape decision - making and growth opportunities.
About the role
- Director of Global OpEx Business Partner at Smith+Nephew supporting Sports business operational excellence initiatives. Leading the implementation of the S+N Operating System for effective cultural transformation.
Responsibilities
- Supports the Sports business by partnering with the leadership team to drive the overall deployment and maturity progression of the S+N Operating System.
- Works directly with the Sports operations leadership team to align and execute against the company’s S+N Operating System strategy
- Leads the development of operational excellence capabilities throughout the organization, driving all business KPIs aligned with profitable growth.
- Partners with leadership teams to identify/develop and deliver key performance indicators (KPIs) throughout the organization aligned to the overall functional objectives
- Respectfully cultivates an action-biased culture of operational excellence to improve business KPIs and achieve business objectives aligned to Smith+Nephew’s corporate goals
- Responsible for leading through facilitating/enabling the implementation of the S+N Operating System throughout the Sports business
- Establish and mature a Lean Management System (Tiered Accountability, Visual Management, Gemba Walks, and Leader Standard Work) and other coaching tools to transform the culture
- Works with functional teams to streamline processes to improve business objectives, with a specific focus on the customer experience, efficiency, and profitable growth
- Provides support to develop OpEx expertise and capability within the organization at all levels
- Provides regular, ongoing reporting and communications to Sports leadership and OpEx leadership regarding status of the S+N Operating System maturity
- Collaborates with other OpEx teammates to leverage and share best practices, and drive improvements to the company level S+N Operating System Roadmap, tools, and technology
Requirements
- Four-year university degree required (engineering, science, operations, or business preferred); Master’s Degree preferred.
- Leadership roles from disciplines such as operations, commercial, engineering, quality, supply chain, product management, or program management
- Proven record for developing, training, and coaching teams across cultures
- 12 years in process improvement and/or lean related experience
- Minimum of 8+ years of experience and 'hands on' track record of implementing successful lean based business systems including elements such as: Strategy Deployment and A3 Thinking, Lean Management Systems (Tiered Accountability, Visual Management, Gemba Walks, Leader Standard Work), Value-Stream Mapping, Kaizen events
- Expertise in problem solving utilizing a formal program/process
- Implementation of KPI Management across functions and businesses
- 7+ years production management experience (direct production management experience preferred)
- Med-tech or Healthcare experience a plus
- Experience in Change Management, and able to act as an influential change agent
- Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
- Demonstrated skill and confidence in proactively building relationships with top tier partners/leaders both internally and externally
- Demonstrated experience and leadership in running comprehensive continuous improvement approaches/methodologies to advance an organization’s strategy and goals
- Strong ability to anticipate future needs of the organization and make decisions in a changing environment
- Strong analytical skills
- Ability to work independently and as a part of a team to seek resolution to problems
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Tuition reimbursement
- Medical leave programs
- Parental leave
- Generous PTO
- Paid company holidays
- 8 hours of volunteer time annually
- Wellness offerings such as EAP
- 401k Matching Program
- 401k Plus Program
- Discounted Stock Options
- Hands-On, Team-Customized Training
- Flexible Personal/Vacation Time Off
- Paid Community Service Day
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