Senior Business Analyst designing digital solutions for Fidelity Wealth associates. Focused on enhancing service through intuitive and digital transactions while supporting agile team collaboration.
Responsibilities
Integral in designing solutions for customer-facing associates in Fidelity Wealth
Deliver associate-led, digital service transactions that are easy and intuitive
Focus on eliminating non-digital activity throughout the transaction
Support a service model that is digitally straight through
Help scale the Wealth business so more clients can spend time with Advisory Teams
Requirements
Bachelor's degree required
3-5 years of business analysis experience delivering customer or associate focused digital solutions of high value
Client-obsessed with a passion to solve challenges through a data driven approach
Experience working in an agile team
An affinity for technology and stay up to date on industry innovations
You employ strong story telling skills, conveying the vision and impact of digital solutions through using data and visualization
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