Field Delivery Manager at Johnson Controls leading teams in fire suppression engineering. Overseeing performance, compliance, and customer relationships across various sites.
SF
Hybrid Client Team Manager – Core Market Defined Benefit
Posted 2 months ago
About the role
- Client Team Manager leading a team for Defined Benefit administration services for Fidelity clients. Responsible for client relationships and team management while ensuring service quality and efficiency.
Responsibilities
- Providing day-to-day management of a team of associates performing Defined Benefit administration services
- Overall responsibility for the client relationships on a book of clients
- Serve as primary point of contact for clients for Defined Benefit administration
- Prepare and participate in regular client service reviews and/or business planning meetings
- Lead associates on your team in the capacity of workload, quality, and timeliness
- Provide timely feedback on performance for associates
- Develop effective performance measures and work with associates on goals and initiatives
Requirements
- Bachelor’s Degree or equivalent work experience
- 7 + years in the Defined Benefit industry with 1 + year(s) of associate and client management experience
- Excellent coaching and leadership skills required
- Client consulting and leadership skills
- Demonstrate leadership ability with self-motivation and determination
- Project management and influence skills
- Strong team and client management skills
- A deep understanding of Defined Benefit processes and tools
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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