Senior Product Service Engineer at Caterpillar ensuring successful performance of Large Mining Trucks. Collaborating with dealers and customers, leading problem resolution, and improving product quality and performance.
About the role
- Field Support Engineer at Smappee providing technical support and troubleshooting for certified installers. Driving energy efficiency through innovative solutions and customer collaboration.
Responsibilities
- Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting.
- Diagnose and resolve technical issues using remote monitoring and diagnostic tools.
- Coordinate and perform on-site interventions when a remote resolution is not possible.
- Conduct full system checks in case of technical failures or safety incidents.
- Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed.
- Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction.
- Maintain deep product knowledge of Smappee’s solutions and system compatibility.
Requirements
- Proven experience in electricity, electronics, electromechanics, or a related technical field, with strong practical knowledge of electrical systems and installations.
- Strong troubleshooting skills and ability to analyse technical issues independently.
- Experience with EV charging infrastructure, battery systems, electrical installations, or renewable energy solutions.
- Comfortable using monitoring tools and remote diagnostics systems.
- Hands-on mindset with willingness to perform on-site technical interventions when necessary.
- Structured and safety-focused approach when handling system incidents.
- Fluent in Dutch with good command of English and/or French.
- Willing to travel within Belgium when required.
Benefits
- An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
- Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
- A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
- Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing.
- A job where you can truly contribute to a better planet.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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