Hybrid Field Support Engineer

at Smappee

• Job title: Field Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Harelbeke, Belgium

About the role

• Field Support Engineer at Smappee providing technical support and troubleshooting for certified installers. Driving energy efficiency through innovative solutions and customer collaboration.

Responsibilities

• Serve as the technical contact point for certified installers, providing support for complex installations, integrations, and troubleshooting.
• Diagnose and resolve technical issues using remote monitoring and diagnostic tools.
• Coordinate and perform on-site interventions when a remote resolution is not possible.
• Conduct full system checks in case of technical failures or safety incidents.
• Analyse and resolve technical issues; escalate complex cases to engineering or product development when needed.
• Collaborate closely with internal teams to ensure timely issue resolution and high customer satisfaction.
• Maintain deep product knowledge of Smappee’s solutions and system compatibility.

Requirements

• Proven experience in electricity, electronics, electromechanics, or a related technical field, with strong practical knowledge of electrical systems and installations.
• Strong troubleshooting skills and ability to analyse technical issues independently.
• Experience with EV charging infrastructure, battery systems, electrical installations, or renewable energy solutions.
• Comfortable using monitoring tools and remote diagnostics systems.
• Hands-on mindset with willingness to perform on-site technical interventions when necessary.
• Structured and safety-focused approach when handling system incidents.
• Fluent in Dutch with good command of English and/or French.
• Willing to travel within Belgium when required.

Benefits

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing.
• A job where you can truly contribute to a better planet.