Hybrid Relationship and Sales Assistant

at SINGULARH

• Job title: Relationship and Sales Assistant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: R$2,200 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Moema, Brazil

About the role

• Patient Relationship Assistant managing lead conversion and patient engagement at a dermatological clinic. Providing consultative services and supporting patient journeys with a focus on empathy and organization.

Responsibilities

• Lead Management: Actively convert and follow up with leads via WhatsApp and phone calls, using sales techniques to drive engagement and schedule appointments.
• Consultative Service: Clearly and persuasively explain the clinic’s procedures, services and differentiators.
• Patient Journey: Monitor the patient journey, including proactive post-consultation follow-up and encouraging rebooking.
• Spreadsheet Management: Complete and maintain lead and patient conversion spreadsheets, performing weekly analysis to identify improvements and opportunities.
• Reception and Welcoming: Greet and welcome patients with courtesy, professionalism and empathy.
• Scheduling: Efficiently manage the appointment calendar, scheduling and rescheduling consultations, exams and procedures.
• Clinic Organization: Keep the consultation room organized and ensure proper arrangement of equipment and necessary supplies.
• Platform Management: Use management platforms and software for scheduling, finance and CRM.
• Inventory Control: Assist with inventory management by monitoring supplies and materials.
• Financial Support: Compile and provide basic administrative and financial information to the accounting/finance teams on a weekly basis.
• Meetings: Actively participate in weekly alignment meetings to discuss expectations, results and growth strategies.

Requirements

• Education: High school diploma.
• Computer Skills: Proficient in Microsoft Office (Excel, Word) for spreadsheet completion and analysis.
• Communication: Excellent verbal and written communication, with formal and correct Portuguese.
• Tools: Proficient in the use of WhatsApp Business.
• Prior Healthcare Experience: Preference for experience in reception or administrative roles at medical offices and clinics (particularly dermatology).
• Sales Experience: Preference for prior experience in sales, prospecting and/or customer service, acting as a clinic concierge.
• Profile: Professional, courteous, proactive demeanor and a willingness to grow with the practice.