Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- SaaS Implementation Engineer at Varian developing and delivering oncology solutions. Responsible for the efficient delivery of SaaS implementation projects to Varian's customer base.
Responsibilities
- Captures, analyses and evaluates technical conditions regarding the technical feasibility of a project.
- Establish credibility with technical, clinical, and business stakeholders.
- Configure and troubleshoot network connectivity to the Varian Cloud (AWS and Azure), HL7 messaging, FHIR, Cloverleaf, security settings, VPNs, and IP whitelisting.
- Work cross-functionally within Varian to ensure a positive customer experience.
- Provide customer-facing technical leadership during implementations.
- Lead the design, development, and troubleshooting of SaaS implementations.
- Perform cloud product installations and configurations.
- Respond promptly to incidents and technical events.
- Review customer IT infrastructure and project plans.
- Serve as a subject matter expert (SME) on implementation operations for Product, Engineering, Sales, and other teams.
- Participate in internal testing and training procedures.
- Maintain and update customer cloud-supported product environments as needed.
- Compile status reports for project managers and leadership.
- Analyze implementation data to identify opportunities for process improvement and enhanced customer satisfaction.
- Work with cloud-based and on-premises environments, including operating systems, databases, and networking technologies.
- Complete task documentation in accordance with Varian’s quality processes and procedures.
- Work independently with minimal supervision.
- Attend planning calls and provide technical input as needed.
- Complete company-provided training within designated timelines.
- Develop and maintain strong relationships with internal stakeholders across Digital Oncology and other business lines.
Requirements
- 5–10 years of relevant experience.
- Professional fluency in English.
- Ability to work in a fast-paced environment.
- Excellent communication skills.
- Collaborative team player with a professional and composed demeanor.
- Willingness to travel for designated events (<15% travel required).
- Bachelor’s degree (or equivalent) in a technical discipline with some postgraduate coursework or equivalent experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
- Experience in IT, Cloud, and Networking.
Benefits
- health insurance
- Paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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