Business Functional Analyst analyzing complex data - driven problems and developing solutions at Deutsche Bank. Engaging with IT and business areas within agile teams for the PB One Data Platform.
About the role
- Support Analyst providing specialized assistance to cooperatives in commercial credit processes. Responsible for document management, risk identification, and user guidance within established deadlines.
Responsibilities
- Provide specialized support to cooperatives in processes within the commercial credit area, performing technical analyses and providing the necessary guidance to cooperatives on each case;
- Monitor process and activity documents, flagging changes and/or the need to create new documents, supporting the ongoing update of documents in the Knowledge Base;
- Track individual and team OKRs and propose actions for improvement;
- Analyze the main reasons users contact support and propose improvements aimed at increasing efficiency and user experience;
- Support the identification and reporting of business risks;
- Participate in initiatives to foster business, supporting cooperatives in revenue generation and strengthening relationships with users;
- Collect user feedback, perceptions and suggestions to evaluate service quality and identify potential improvement opportunities;
- Implement and follow up on action plans for continuous improvement of service and product;
- Monitor the status and progress of issue resolution to keep users informed;
- Advise users on business, processes and services based on documented information validated by the responsible areas, to clarify questions and concerns;
- Provide support across all channels; log, evaluate and appropriately prioritize incidents related to business, processes, services and operational continuity, informing workaround actions or resolving them when possible;
- Handle requests, route and work with the responsible areas when necessary, monitoring contracted SLAs to meet users' needs within established deadlines;
Requirements
- Bachelor's degree completed or in progress;
- Basic knowledge of credit;
- Quick learner with willingness to acquire technical knowledge related to commercial credit;
- Strong ability to interpret texts and/or scenarios;
- Customer service experience is desirable;
- Proactive with an ownership mindset — ability to take responsibility and independently seek solutions;
- Good communication and empathy — experience or aptitude for customer-facing roles;
- Organized with attention to detail, especially in analyzing and routing information;
Benefits
- Fixed 14th and 15th salaries
- Profit-sharing (based on seniority)
- Health and dental plans with no copayment
- Wellness programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group and local gym
- Meal and food vouchers — flexible percentage allocation between VA/VR cards, no copayment
- Extended maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months
- Allowance for children with disabilities, with no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek — using a time bank system
- Remote work allowance (except for positions that are 100% on-site)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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