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About the role
- Senior Analyst focused on enhancing digital customer experience for MEOO app. Leading data-driven product initiatives and collaborating with technology and business teams at Localiza&Co.
Responsibilities
- Analyze and monitor digital customer journey indicators such as app/web usage, NPS, and volume and types of support tickets, identifying opportunities for continuous improvement
- Conduct quantitative and qualitative analyses of the customer experience, linking data to hypotheses and actionable insights
- Build and maintain dashboards and performance indicators related to the digital experience
- Map customer journey issues, structure diagnostics, and translate opportunities into transformation projects
- Discuss solutions with technology teams (squads, developers, Labs) and operations areas, acting as a bridge between business and product
- Oversee project execution, performing follow-ups, alignments, and delivery management
- Define and monitor post-implementation success metrics to ensure real impact on the customer experience
- Communicate results, progress, and learnings to different levels of the organization, including management
Requirements
- Strong professional experience in Customer Experience applied to digital products
- Excellent analytical skills, with the ability to turn data into decisions and strategic direction
- Experience in digital product, technology, or digital transformation environments
- Profile that combines strategic vision, hands-on execution and strong communication, acting as the owner of projects
- Ability to work cross-functionally, engaging with technical teams and business areas
- Senior profile with autonomy, critical thinking and maturity to prioritize high-impact initiatives
- Bachelor's degree completed
- Experience in Customer Experience within a digital context (apps, platforms, digital products)
- Advanced Excel for data analysis and manipulation
- Advanced Power BI with experience building dashboards and KPIs
- Experience analyzing product metrics and customer journey metrics
- Practical knowledge of agile methodologies
- Knowledge of SQL and/or Python for data analysis (a plus, not required)
Benefits
- Profit-sharing
- Meal allowance
- Meal voucher
- Private health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation voucher
- Allya
- Unlimited access to courses from our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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