Field Service Engineer improving digital tools for semiconductor production. Utilizing data analytics and providing mentorship on troubleshooting methodologies in a supportive work culture.
About the role
- Field Service Technician ensuring efficient operation and troubleshooting of security solutions for SICPA. Collaborating with teams to provide on-site and remote technical support as needed.
Responsibilities
- Provide 1st level technical support to ensure efficient and effective operation of our solution
- Perform daily maintenance, troubleshooting tasks and provide on-site technical support
- Perform Repair Center activities
- Provide the 1st level support for technical issues
- Ensure the resolution of incidents within specific time constraints
- Perform user management and routine system administration tasks
- Manage and maintain servers and data center equipment
- Respond to requests of other technical teams
- Troubleshoot and resolve IT issues
- Coordinate service activities with other Field Service Technicians
- Maintain a test environment
- Perform monitoring activities
- Test all new releases and upgrades
- Install, configure, optimize & maintain systems, applications and servers
- Maintain accurate and updated documentation
- Identify situations requiring urgent attention and escalate as appropriate
- Coordinate deployments with other Field Operations Technicians and other teams
- Provide feedback and contribute to improvement initiatives
- Work outside business hours and availability for on call support depending on business requirements
Requirements
- Technical degree and technical competence in a relevant field (e.g Electrical/ Maintenance Engineering), or equivalent combination of training, and/or experience
- Minimum 2 years experience maintaining and troubleshooting equipment in a factory environment
- Fluent in English
- Good written and verbal communication
- Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
- Experience with Microsoft office tools (Excel / Word)
- Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
- Experience in managing and troubleshooting MS Windows
- Ability to work in teams
- Ability to work under pressure
- Customer oriented attitude
- Knowledge in one or more of the following fields a plus:
- Experience troubleshooting computer networks
- Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
- Knowledge of basic IT support procedures and tools
- Knowledge of basic PLC setup and programming
Benefits
- salary negotiable
- health insurance
- paid time off
- professional development
- flexible hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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