Analista de Operação Pleno no Shop Mercantil, integrando clínicas veterinárias à rede e gerindo contratos. Focado na qualidade dos serviços prestados e nas negociações.
Responsibilities
Prospect and negotiate with new veterinary clinics and industry professionals to onboard them into the network.
Manage and support existing contracts, ensuring all terms are properly fulfilled;
Monitor the quality of services provided by partner clinics and professionals;
Ensure the accredited network is sufficiently broad to meet user demand.
Lead the nationwide credentialing process for pet clinics, from initial research to onboarding and curation of new partners.
Track performance indicators;
Conduct audits and process analyses to identify improvements;
Requirements
Bachelor's degree in Business Administration, Business Management, or related fields;
Operational process management: monitoring workflows of the accredited network (clinics, hospitals, suppliers);
Data analysis tools: advanced Excel, Power BI for reporting and KPIs;
Corporate systems: ERP, CRM and credentialing management platforms;
Previous experience managing an accredited network;
Knowledge of negotiation and supplier/vendor relationship management;
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