About the role

  • Products specialist in LC-MS supporting customer inquiries and developing tailored solutions for client needs. Conducting demonstrations and ensuring customer software training post-installation.

Responsibilities

  • Support the sales team with customer inquiries through expert on-site consultations.
  • Assist with customer-specific configurations and the development of tailored solutions.
  • Conduct instrument demonstrations in the Shimadzu laboratory environment and at customer sites.
  • Provide customer training on system and software operation following successful installation.
  • Handle after-sales support confidently and independently.
  • Develop market- or customer-specific applications to grow existing and new accounts.
  • Document activities in the CRM system and participate in forecast meetings.

Requirements

  • Minimum 3–5 years of professional experience in the LC-MS field.
  • Degree in natural sciences or qualification as an engineer (FH) or technician with a practical focus in instrumental analytics.
  • Extensive knowledge of chromatography and mass spectrometry.
  • Experience in conducting training and developing applications.
  • Proficient MS Office skills.
  • Professional communication skills in German and English.
  • Valid driver’s license (Class B).
  • Willingness to travel up to 80%.

Benefits

  • Family-oriented working environment in a growth-focused, stable, and globally successful company.
  • Interesting and varied responsibilities.
  • Plenty of opportunity to shape your role and scope for independent work.
  • Flexible working hours and a flexitime account.
  • Company car available for private use.
  • Appreciative communication culture.
  • Participation in product and application trainings as well as expert meetings.

Job title

LC-MS Product Specialist – Field Service

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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