Products specialist in LC-MS supporting customer inquiries and developing tailored solutions for client needs. Conducting demonstrations and ensuring customer software training post-installation.
Responsibilities
Support the sales team with customer inquiries through expert on-site consultations.
Assist with customer-specific configurations and the development of tailored solutions.
Conduct instrument demonstrations in the Shimadzu laboratory environment and at customer sites.
Provide customer training on system and software operation following successful installation.
Handle after-sales support confidently and independently.
Develop market- or customer-specific applications to grow existing and new accounts.
Document activities in the CRM system and participate in forecast meetings.
Requirements
Minimum 3–5 years of professional experience in the LC-MS field.
Degree in natural sciences or qualification as an engineer (FH) or technician with a practical focus in instrumental analytics.
Extensive knowledge of chromatography and mass spectrometry.
Experience in conducting training and developing applications.
Proficient MS Office skills.
Professional communication skills in German and English.
Valid driver’s license (Class B).
Willingness to travel up to 80%.
Benefits
Family-oriented working environment in a growth-focused, stable, and globally successful company.
Interesting and varied responsibilities.
Plenty of opportunity to shape your role and scope for independent work.
Flexible working hours and a flexitime account.
Company car available for private use.
Appreciative communication culture.
Participation in product and application trainings as well as expert meetings.
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