Hybrid Technical Writer

at Shaw Systems Associates, LLC

• Job title: Technical Writer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Houston, United States

About the role

• Technical Writer I developing documentation for credit-based financial software products at Shaw Systems. Collaborating with subject matter experts to ensure clarity and quality in user guides and manuals.

Responsibilities

• Write and edit documentation for a wide range of franchise business audiences including manuals, procedures, policies, user guides, training materials, and other documentation for a variety of uses.
• Write, rewrite, and/or edit documentation, communication, and reference materials for a variety of projects and purposes.
• Work with subject matter experts and team members to ensure that written products communicate information in a clear, appropriate, and applicable manner.
• Analyze feedback provided by clients and determine how to best integrate that with our existing bank of content to meet client needs.
• Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.
• Provide a high degree of quality assurance by reading documents objectively and closely for structure, coherence, logic, tone, and style and ensure end products meet client expectations.
• Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Maintain records and files of work and revisions.
• Edit, standardize, or make changes to material prepared by other writers.
• Organize, plan, and prioritize work utilizing project management and communication tools.

Requirements

• Communicating effectively as appropriate for the needs of the audience
• Ability to write in explanatory and procedural styles for multiple audiences
• Must possess solid organizational and detail-oriented expertise and the ability to handle numerous projects at one time
• Manage numerous projects with frequent interruptions and shifting priorities while meeting deadlines with minimal supervision.
• Experience in financial lending would be helpful
• Intermediate level knowledge of content management systems (MadCap Flare preferred)
• Intermediate level knowledge of Adobe Acrobat Pro
• Intermediate-Expert level knowledge of Microsoft Office Suite
• Exposure/Knowledge of JIRA/Confluence would be helpful
• Bachelor’s Degree majoring in Technical Writing, strongly preferred.

Benefits

• EEO Statement Shaw provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Shaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.