Onsite Reactive Repair and Maintenance Lead

Posted 2 hours ago

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About the role

  • Lead the Reactive Repair and Maintenance function at Severn Trent Water with a focus on customer-centric service delivery and team management.

Responsibilities

  • Lead the delivery of the reactive repair and maintenance function with an annual budget of circa £25m
  • Ensure around 20,000 repairs annually are delivered safely, efficiently and at pace
  • Act as a key member of the Waste Networks leadership team, influencing long-term strategy, asset investment priorities, business planning, and regulatory performance outcomes
  • Manage customer, environmental and regulatory risk associated with network failures
  • Ensure robust H&S systems; training, equipment and assurance are in place
  • Identify and implement opportunities for efficiency, innovation and service improvement through analysis of operational and commercial data
  • Develop technical and leadership capability in teams, managing performance proactively and building a strong succession pipeline

Requirements

  • Exceptional customer focus and proven ability to resolve complex issues with a first-class service mindset
  • Experience leading multi-disciplinary teams
  • Building a strong coaching culture to develop talent
  • Strong stakeholder management skills
  • In-depth knowledge of Health & Safety standards and practices
  • Hands-on experience overseeing teams working in deep excavations, confined spaces, hazardous environments, and large plant/equipment operation
  • Full UK driving licence

Benefits

  • 31 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to 20% of salary dependent on company performance)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Family friendly policies (including, a year off fully paid maternity and adoption leave)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate)
  • Dedicated training and development with our ‘Academy’
  • Car allowance of £5,208 pa (pro-rata where appropriate)
  • Private medical cover, life assurance, income protection and personal accident cover
  • Electric vehicle scheme and retail offers
  • Two volunteering days per year

Job title

Reactive Repair and Maintenance Lead

Job type

Experience level

Senior

Salary

£25,000 per year

Degree requirement

High School Diploma

Location requirements

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