Full - Stack Product Engineer working with founders to build and scale core AI product. Ensuring product adaptability and collaboration in a startup environment.
About the role
- Technical Manager providing leadership and oversight for IT infrastructure support services. Ensuring compliance, reporting, and effective project management across diverse teams maintaining scalable IT services.
Responsibilities
- Ensuring projects comply with relevant regulations and standards.
- Providing support to internal and external stakeholders.
- Designing and coordinating work teams. Understanding technical objectives of a project and working closely with the project sponsor and PM.
- Monitoring progress via agreed upon schedule, cost, Service Level Agreements (SLAs) and project deliverables.
- Providing technical support to project team members by handling complex application features and technical designs.
- Providing overall direction to the formulation, development, implementation, and delivery of a project.
- Extracting and analyzing data, generating dashboards, and compiling risk matrices and preparing reports for leadership review
Requirements
- 5 years of experience
- Bachelors degree in IT, Computer Science, or related discipline or six additional years of experience if no degree
- Project Management Expertise
- PMP Certification ( or must obtain within 3 months of start on program)
- Strong knowledge of PM methodologies including ITIL Proficiency in project planning, scheduling, and resource allocation.
- Technical Knowledge Understanding of IT infrastructure and operations (networking, servers, cloud).
- Familiarity with incident management and escalation processes.
- Ability to interpret technical documentation and SLAs.
- Tools & Platforms Proficiency in project management tools (MS Project, Jira, ServiceNow).
- Knowledge of monitoring and ticketing systems for Tier 1–3 support.
- Strong Excel and reporting skills for KPI tracking.
- Compliance & Security Awareness of data security standards (ISO, SOC, NIST).
- Understanding of regulatory requirements for multi-location operations.
- Certifications: ITIL or Scrum Master Technical certifications (AWS, Azure, Cisco) for credibility in tech discussions.
- Automation & Process Improvement Experience with workflow automation and process optimization.
- Familiarity with DevOps principles for operational efficiency.
- Multi-Site Coordination Prior experience managing distributed teams across different time zones.
- Knowledge of remote collaboration tools and best practices.
- Data Analytics Ability to analyze incident trends and propose preventive measures.
Benefits
- Medical
- Dental
- Vision
- AD&D
- STD
- LTD
- Company paid Life Insurance
- 401k with employer contribution
- Paid Time Off
- Pet Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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