Lead Engineer specializing in digital analytics strategies for clients. Driving optimization through data insights and supporting technical implementations in a client - facing role.
About the role
- Software Support Engineer for McKesson troubleshooting and resolving customer technical issues. Collaborating on software engineering tasks and participating in cross-functional teams for effective project management.
Responsibilities
- Provide engineering support and service leadership to resolve complex customer technical issues.
- Diagnose if issues are related to application defects, database defects, server/domain/client environment or networking hardware issues.
- Work with existing system software / code currently developed.
- Archive all internal machine functional specifications and hardware architectures for service reference.
- Supporting onsite troubleshooting with assistance from a remotely located developer.
- Align and streamline documentation protocols.
- Document activities in databases (JIRA, WIKI, STASH) and author knowledge base documentation.
- Actively participate in cross-functional teams on feature design, requirements and support.
- Develop & assist with proper project management procedures.
Requirements
- Degree or equivalent and typically requires 4+ years of relevant experience.
- C# and/or Java programming experience required.
- .NET experience
- Experience writing queries and reports in relational databases (MariaDB or SQL Server).
- Experience in a customer-facing role with strong written and verbal communication skills.
- Experience providing technical support and guidance to product support teams, software engineers and onsite technicians.
- Good understanding of Microsoft Windows and Windows domains, servers, workstations, printers and firewalls.
- Experience with troubleshooting software and hardware issues remotely is a must.
- In-depth knowledge of the diagnosis, repair & debugging of software & hardware automation.
- Able to work independently. problem-solving aptitude.
Benefits
- competitive compensation package
- annual bonus or long-term incentive opportunities
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