Virtualization Engineer working on Navy program's infrastructure, ensuring secure operations and high availability for Department of Defense networks.
About the role
- Security Managed Services Engineer ensuring operational security infrastructures for clients. Monitoring incidents, handling technical requests, and collaborating with teams to optimize solutions.
Responsibilities
- Ensure that our clients' security infrastructures and systems remain operational.
- Monitor, identify, investigate, and resolve technical incidents and problems.
- Handle client requests or tickets with technical expertise.
- Actively manage work queues, perform operational tasks, and update tickets with resolution actions.
- Log incidents promptly and provide second-level support.
- Execute changes responsibly, flagging risks and mitigation plans.
- Work closely with automation teams to optimize efforts and automate routine tasks.
- Audit incident and request tickets for quality and recommend improvements.
Requirements
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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