Hybrid Director, Managed Services – France & Luxembourg

at NTT DATA, Inc.

• Job title: Director, Managed Services – France & Luxembourg
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM
• Location requirements: Hybrid, Capellen, Luxembourg

About the role

• Director of Managed Services responsible for strategic direction and performance across France and Luxembourg. Leading service delivery and client satisfaction while managing a high-performing team.

Responsibilities

• Responsible for the strategic direction, operational excellence, and financial performance of Managed Services across France and Luxembourg.
• Ensure alignment with Group strategy, drive client satisfaction, and lead a high-performing management team to deliver best-in-class services.
• Define the vision, objectives, and roadmap for Managed Services in France and Luxembourg.
• Represent the MS FRALUX organization within the Group and to external stakeholders.
• Serve as the final escalation point and arbitrator for major issues (client, operational, or resource conflicts).
• Manage the budget and profit & loss account for the MS FRALUX entity.
• Oversee the delivery of services, ensuring compliance with contractual, legal, and regulatory requirements.
• Monitor and analyze operational KPIs, initiating corrective or continuous improvement actions as needed.
• Directly supervise the Managers of Client Delivery Management (CDM) FRA/LUX and Governance & Excellence Manager.
• Lead, mentor, and develop a high-performing management team.

Requirements

• Bachelor’s or Master’s degree in Business, IT, Engineering, or a related field.
• 10+ years of experience in IT Managed Services or a similar technology services environment, with at least 5 years in a senior leadership role.
• Proven track record of managing P&L, driving operational excellence, and delivering profitable growth.
• Strong understanding of IT service management (ITSM) principles and best practices.
• Experience managing teams across multiple countries or regions is highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical abilities, with a focus on data-driven decision-making.
• Ability to quickly adjust to changing environments and take on new challenges. Proven experience in leading and supporting organizational change in complex settings.
• Capacity to understand, manage, and leverage one’s own emotions and those of others to foster collaboration, problem-solving, and effective leadership.
• Fluent in English and French.

Benefits

• Hybrid Working
• Equal Opportunity Employer