Systemadministrator ACD addressing 2nd - & 3rd - Level - Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
About the role
- Senior ITSM Tool Administrator needed for projects involving Jira and Confluence. Join a technical team in Madrid, focusing on ITSM and CMDB solutions.
Responsibilities
- Participar en proyectos de análisis, diseño, implantación y automatización de herramientas ITSM y CMDB.
- Administrar, configurar y mantener herramientas del ecosistema Atlassian (Jira / Jira Service Management y Confluence).
- Programar automatismos mediante ScriptRunner y Jira Automation.
- Implementar flujos de trabajo, portales de peticiones TI, roles, permisos, filtros, tableros y cuadros de mando en Jira / Jira Service Management.
- Gestionar proyectos de implementación de peticiones TI en Jira Service Management.
- Realizar la instalación, configuración y soporte de JIRA Data Center, incluyendo la herramienta de Assets Discovery sobre plataformas Windows.
Requirements
- Experiencia laboral mínima: 2 años en proyectos de análisis, diseño, implantación y automatización de herramientas ITSM y CMDB.
- Más de 2 años de experiencia utilizando herramientas del ecosistema Atlassian (Jira / Jira Service Management y Confluence).
- Experiencia en programación de automatismos con ScriptRunner y Automation.
- Experiencia en implementación y configuración de JIRA Data Center y Assets Discovery en entornos Windows.
- Se valorará conocimientos en gestión de activos, configuración de CMDB y buenas prácticas ITIL.
- Capacidad analítica, orientación a resultados y trabajo en equipo.
- Experiencia en entornos corporativos o de alta disponibilidad.
Benefits
- Incorporación a un equipo técnico altamente cualificado.
- Participación en proyectos innovadores con herramientas líderes del mercado.
- Plan de desarrollo profesional y formación continua.
- Buen ambiente laboral, estabilidad y posibilidad de crecimiento dentro de la organización.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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