Field Application Engineer developing innovative LiDAR solutions for various applications at Blickfeld. Responsible for customer engagement and project execution in a high - tech environment.
About the role
- Application Support Engineer resolving customer support tickets using Salesforce at Sequoia. Collaborating cross-functionally to enhance overall customer satisfaction and experience.
Responsibilities
- Manage and resolve customer support tickets, ensuring timely responses and resolutions
- Collaborate cross-functionally with development, QA, and product teams to diagnose and resolve customer issues
- Analyze and troubleshoot application issues, working to identify root causes and provide appropriate solutions
- Escalate complex issues to relevant teams as needed while maintaining ownership of the customer relationship
- Ensure accurate documentation of issues, resolutions, and communications
- Provide feedback to product teams based on customer interactions and pain points
- Contribute to the creation and maintenance of internal knowledge base and documentation for commonly encountered issues
Requirements
- Bachelor’s Degree
- 5 + years of professional experience
- 1+ year of customer support experience in a technical or application support role
- Familiarity with support ticketing systems (Salesforce experience preferred)
- Basic knowledge of SQL for troubleshooting and resolving technical issues
- Strong problem-solving skills with the ability to communicate technical concepts to non-technical users
- Excellent verbal and written communication skills
- Ability to work cross-functionally and maintain strong relationships with other teams
- Ability to deal with difficult and demanding customers, and work calmly and professionally under pressure
- Experience working in a SaaS environment
- Familiarity with software development lifecycles and workflows
Benefits
- Competitive compensation including base salary
- Performance-based bonus programs
- Comprehensive benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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